Struggling to Keep Guests Engaged and Coming Back?
Let’s be real—hospitality is more than fresh linens, fancy cocktails, or the perfectly plated entrée. It’s about creating an experience so unforgettable that customers keep coming back for more (and not just because their airline lost their luggage and they’re stuck for another night). That’s where I come in—as a hospitality event speaker, I help bars, restaurants, casinos, hotels, and other hospitality brands engage, entertain, and retain their guests like never before.
Why I’m the Hospitality Event Speaker You Need
I’m not some corporate guy with a PowerPoint telling you how to run your business—I’ve spent over 30 years in entertainment, hosting live trivia game shows for bars, hotels, restaurants, and casinos across the country. I know what keeps customers entertained, what makes them spend more, and what turns a one-time guest into a regular who won’t shut up about your place to their friends.
How I Elevate Hospitality with Engagement & Retention
1. Engaged Employees Make Happy Guests
Ever been to a bar where the staff looks like they’re serving their last meal before quitting? Yeah, not a great vibe. Employee engagement isn’t just a buzzword—it’s the secret sauce that makes guests feel welcome. I show teams how to turn service into an experience that people rave about (and tip better for).
2. Retention? It’s All About Keeping Your Guests Hooked
Anyone can get customers in the door once, but how do you make them want to come back again and again? With over three decades of hosting live trivia events for hospitality brands, I’ve developed engagement strategies that actually work. Whether it’s using gamification, immersive experiences, or just a good old-fashioned laugh, I help brands build fandoms, not just customers.
3. Trivia, Fun, and the Power of Keeping People Entertained
Look, I’ve been a national trivia host long enough to know one universal truth: People love games. (Especially when they win free drinks.) Whether it’s a bar, a hotel lounge, or a resort poolside, injecting fun and interaction into your business gets people talking—and spending. I teach hospitality brands how to use entertainment as a retention strategy that doesn’t require expensive tech or hiring more staff.
The Power of Setting Goals in Hospitality
Great businesses don’t just happen—they’re built on clear, actionable goals. Whether you’re a small boutique hotel or a large casino, setting goals for customer retention, service excellence, and brand experience can make all the difference. I break down how setting and tracking goals creates a roadmap for success, improving both employee performance and guest satisfaction.
The Power of Asking—And How It Transforms Hospitality
Ever wonder why some businesses always seem to have happy, engaged customers while others struggle to keep guests interested? It comes down to one simple concept: the power of asking. Asking for feedback, asking your staff how they can improve service, and asking your guests what they need to keep coming back. I teach hospitality teams how to use the power of asking to unlock customer loyalty and elevate service standards.
Lessons as The Chief Border Agent of Slowjamastan
Yes, I co-founded a country. No, I don’t have an army (yet). But building Slowjamastan taught me how humor, engagement, and ridiculous rules (like banning Crocs) can create a loyal fanbase. The same principles apply in hospitality—make it fun, make it memorable, and customers will keep coming back.
Why Book Me as Your Hospitality Event Speaker?
30+ years of experience entertaining guests in bars, restaurants, and hotels.
National trivia game show host who specializes in guest engagement and retention.
I don’t just “talk” about hospitality—I bring interactive, high-energy experiences to every event.
Proven strategies to help businesses increase revenue and customer loyalty (without adding more work for your staff).
Expertise in goal setting and the power of asking to drive real, measurable improvements in hospitality businesses.
Let’s Make Your Next Hospitality Event Unforgettable
If you want a fun, energetic, and ridiculously effective speaker who knows hospitality inside and out (and will probably throw in a trivia round for good measure), let’s talk.
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