How a Simple Thank You Can Transform Workplace Dynamics.

I used to sarcastically say thank you to people every time I visited a public location. I would casually remark, “Thank you for coming to work today.” People usually chuckled, mainly because they knew coming to work wasn’t much of an option.

It wasn’t until after the pandemic that I took that phrase more seriously. I started genuinely thanking people for coming to work. When expressed with sincerity, I noticed a significant shift in their responses.

I vividly remember the first time I sincerely thanked a server at a restaurant. Her response was both surprising and enlightening. When I thanked her for coming to work, she replied in a grateful tone, “Wow, my boss has never thanked me, so thank you for coming in and making my day.”

This experience highlighted the transformative power of a simple thank you in workplace dynamics. If you don’t believe me, try it yourself. You’ll be surprised at the positive impact it can have.

Are you in need of a speaker who can provide effective strategies for retaining both customers and employees? Reach out to me.